Selling Appointment

WE ARE BUYING AGAIN!

We are buying again!

An appointment will now be required...

But don't worry it's very easy and can even be done on the same day.

Pick a day and time that's convenient for you to bring in your items. You'll get an email or text reminder before your scheduled time and a friendly team member will be ready to quickly review your items so you can be in and out with cash for your items in no time.

Face covering will be required at all times.
Wednesday 8AM to 9AM is reserved for at-risk customers only. Thank you!
View ALL Covid 19 Guidelines

More Selling Information

*** Please ensure all clothing is freshly laundered and folded neatly.

 

*** Louis Vuitton, Burberry, Gucci, Chanel, Fendi, Celine, Chloe, Dior, Prada, & St Laurent require 3rd party authentication from Entrupy and may require additional time (approximately 1 hour). Hermes authentication requires 24 hours. Thank you!

 



COVID-19 GUIDELINES

We have taken many measures to create a safe store experience for our customers and employees. Please take note of these changes:

– Please maintain 6 feet from others whenever possible.
Facial coverings must always be worn by customers and employees.
– Please do not enter if you are sick or have been sick in the past 24 hours.
– Hand sanitizer is available at the entrance (and bathroom) and is encouraged to be used by all customers. 

PREVENTION & CLEANING MEASURES
– Occupancy will be limited when necessary to avoid crowding.
Credit card terminals setup for no signature, no contact in addition to contactless card payment and Apple Pay compatibility.
– Shields have been installed around service counters.
– High contact surfaces in the store will be sanitized hourly.
– Shopping carts will be sanitized before each customer use. 
Selling countertops will be sanitized after each customer and any store containers used will be sanitized before each use.
All items we purchase from customers or returned by customers will be held for 24 hours or longer before going to the sales floor.
– Employees are required to take a health assessment at the beginning of every shift and we have applied a lenient sick leave policy for all employees.
All employees reviewing items are required to wear gloves in addition to hand sanitizer use and/or and washing. 


AT-RISK STORE HOURS
Wednesday’s from 9:00am – 10:00am are reserved for at risk customers. 


SELLING TO OUR STORE | LEARN HOW TO SELL
– Please make an appointment using our online booking system. An appointment will be required to sell until further notice. It’s pretty easy to do and will make the process faster for you. 
We ask you that you arrive at the store a few minutes before your appointment time. If you need to reschedule please use the link provided in your confirmation e-mail.
We will review your items and offer you cash on the spot or 25% more if you choose store credit.
– We recommend bringing 1-2 baskets of items at a time. As time permits, we will process more than the recommended amount however we may limit the number of items we can purchase so we can serve other customers in a timely manner.
– If you have any questions please call our store location. 


We appreciate your patience and THANK YOU for supporting our locally owned family business!

Clothes Mentor Upper Arlington


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